ORCA · Invoice Collections
Automate the work between invoice due and cash received.
An invoice going overdue is not the end of the work — it is the start of it. Someone has to decide who to chase, send the follow-up, read the reply, and remember the promise until the money lands.
ORCA runs that whole span for you. It works each overdue invoice continuously — prioritising, following up, interpreting responses and tracking commitments — until the cash is received.
Definition
What is invoice collections automation?
Invoice collections automation handles the steps between an invoice going overdue and the cash arriving — prioritisation, follow-up, response handling and promise tracking. ORCA runs that whole span continuously per invoice.
Most tools stop at reminders. ORCA carries the invoice the rest of the way: it reads what the customer says, decides the next step, and keeps working the account until it is paid or handed to a person.
The gap
The gap between 'due' and 'paid'.
An invoice does not move from overdue to settled on its own. Between those two states sits a stack of small, repetitive decisions that a person usually has to make.
Who gets chased first? Which reply is a real query and which is a stall? Did the customer who promised last week actually pay? On a large ledger, those questions pile up faster than a team can answer them, and invoices quietly age while they wait.
That gap is where cash gets stuck. Closing it means working every overdue invoice consistently — not just the loud ones — and acting on each response as it comes in.
How it works
How ORCA closes it.
ORCA holds the state of every overdue invoice and takes the next action on it — after each interaction, until the invoice resolves.
Prioritise the ledger
Ranks overdue invoices by what needs action now, so effort lands where it is most likely to bring cash in.
Follow up per invoice
Reaches the right contact on the right channel and keeps following up on each invoice, not just once.
Handle the response
Reads a question, a dispute or a promise and decides the next step, rather than parking the reply in a queue.
Track the promise
Records every commitment to pay and watches it against its date, so nothing slips between reminders.
Follow through to cash
When an expected payment does not arrive, ORCA changes the invoice state and moves to the next action on its own.
Escalate the exception
Routes sensitive accounts and judgment calls to your team with the full invoice history, not a blank ticket.
Not parked
Disputes and partial payments handled, not parked.
The invoices that stall are rarely the simple ones. They are the disputed line, the short payment, the customer who wants a copy of the PO first. ORCA works those cases instead of setting them aside.
- Recognises a dispute and routes it with context
- Tracks a partial payment against the balance still due
- Keeps working the remaining amount to close
Autonomous execution only happens within the boundaries you set.
Compare
Vs manual follow-up and reminder tools.
Manual follow-up depends on someone having the time to work every invoice; the ones that get skipped are the ones that age. Reminder tools send scheduled messages but stop the moment a customer replies — a person still has to read it and decide what happens next.
Invoice collections automation with ORCA covers the whole span: it works every overdue invoice consistently and acts on each response, so cash does not wait on capacity. ORCA is one part of accounts receivable automation, and where the reminder itself is the question, see dunning automation.
Integrations
Works with your ERP and accounting stack.
ORCA connects to the systems your invoices already live in, so it works your ledger without becoming a second source of truth. Your ERP and accounting platform stay authoritative.
- ERP and accounting systems
- Invoicing and billing records
- Email, messaging and payment tools
Ready when you are
Automate the span from due to paid.
Bring an aging report and your systems of record. We will show you how ORCA works each overdue invoice continuously — following up, handling replies and tracking promises until the cash is in.